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Durham Passport Office

Her Majesty’s Passport Office – Durham

Contact details for Her Majesty’s Passport Office located in Durham. You will need to visit the Durham Passport Office if you need a passport urgently and want to apply in person using the Fast Track 1 week or Premium 1 day service.

You must make an appointment with the Passport Office in order to obtain your new passport in this manner.

This office is for passport interviews only. These offices will not process your passport application. Only a passport customer service centre will do this. You can renew or replace your passport at any time through a customer service centre.

The time left on an existing passport will be added to your new one – up to a maximum of 9 months. You must replace your passport as soon as possible if it has more than the reasonable amount of wear and tear, as you may not be allowed to travel with it.

It is important to note that the area surrounding this office involves steep slopes and significant level changes that may present some difficulty to those in wheelchairs, and those who have mobility impairments. Therefore, in order to avoid this please park in the Riverside Car Park.

You should inform the Adviceline of any requirements when making your appointment at this Passport Office. These facilities include an induction loop, a private interview room, wheelchair access, disabled toilets, baby changing facilities, Braille signs and British Sign Language interpreters.

Address:      Millburngate House

Durham

DH97 1PA

Phone Number: 0300 222 0000

Opening times: From 8:30 am to 8:00 pm Monday to Friday and 9:00 am to 3:00 pm Saturday

Website: https://www.gov.uk/passport-interview-office

What to Expect During Your Interview

When you arrive at Her Majesty’s Passport Office, note that the office is for interviews only – it cannot issue you a passport.

The interview will take approximately 30 minutes. During your interview, you will be asked to confirm facts about yourself that someone who is trying to steal your identity may not know.

Her Majesty’s Passport Office will destroy any personal information that is used in your interview shortly after the time that your new passport has been issued.

It is important to note that you may not need an identity interview if you were born on or before 2 September 1929. Her Majesty’s Passport Office will tell you whether or not you will require an interview when they are dealing with your application.

After Your Interview                                          

Following your interview, Her Majesty’s Passport Office will continue with your application. You can begin to track your passport application approximately 3 weeks after you apply.

Your new passport will be sent to you either via courier or Royal Mail Recorded Delivery. The postman or courier will then do one of the following:

  • Hand your new passport to you if you are at home
  • Deliver your passport with the rest of your post
  • Leave you a card or send you a letter to tell you where to collect your passport or how to arrange re-delivery